How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

How to track my order?

Please track your order at our Tracking page https://17track.net/en

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

I never got my order, what to do?

Please make sure you tracked your order from our Tracking page. Or call us at hotline: 123456XXX

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

Frequently Asked Questions

Q: What is your return policy?

Please check our return/refund/exchange policy here.

1. What is Trend Matter?

Trend Matter is your go-to online store for the latest and most popular products across different categories. We carefully select trending items loved by customers worldwide — from fashion and beauty to gadgets and lifestyle essentials.

2. Are your products authentic?

Yes! Every product at Trend Matter is sourced directly from trusted suppliers and verified manufacturers to ensure quality, authenticity, and value for money.

3. How long does shipping take?

Shipping times vary depending on your location and the product ordered.

USA, Canada, UK, and Europe: 7–15 business days
Australia and New Zealand: 10–20 business days
Other regions: 10–25 business days
You’ll receive a tracking number once your order ships.

4. Do you offer international shipping?

Yes, we proudly ship worldwide! Wherever you are, Trend Matter brings the latest trends straight to your doorstep

5. How can I track my order?

Once your order is processed and shipped, you’ll receive a tracking link via email. You can also track your order directly from our Track Order page.

6. What is your return policy?

We offer a 14-day return policy from the date of delivery. If your item arrives damaged, defective, or not as described, contact our support team and we’ll make it right — either with a replacement or a refund.

7. Can I cancel my order?

You can cancel your order within 24 hours of purchase. Once your order has been processed or shipped, it cannot be canceled.

8. How can I contact Trend Matter?

You can reach our customer support team through:

Email: info@trendmatter.store
Contact Form: Available on our Contact Us page

Our team is available Monday to Friday, 9 AM – 6 PM (GMT).

9. Do you offer discounts or promotions?

Yes! We frequently run promotions and flash sales on trending items. Subscribe to our newsletter or follow us on social media to stay updated on exclusive deals.

10. How do you choose which products to sell?

Our team constantly monitors global trends, social media, and customer demand to bring you the most viral and useful products on the market. If it’s trending — it’s on Trend